Terms of Service

Terms and Conditions for Social Media Management and Advertising Agencies

These terms and conditions (the "Agreement") shall govern the provision of social media management and advertising services (the "Services") by [Your Company Name], a [Your Company Type] (the "Agency"), to the client or clients ("Client" or "Clients") engaging the Agency for such Services. By engaging the Agency, the Client agrees to be bound by the terms and conditions set forth herein.

1. Services Scope:

The Agency agrees to provide social media management and advertising services as described in the mutually agreed-upon proposal or statement of work. The scope of the Services, including deliverables, timelines, and pricing, will be clearly outlined in a separate document, which both parties shall sign before commencing work.

2. Payment Terms:

The Client agrees to pay the Agency the agreed-upon fees for the Services. Payment terms, including billing frequency and methods of payment, will be specified in the separate proposal or statement of work. The Agency may require an upfront deposit before commencing any work.

3. Client Responsibilities:

The Client shall provide all necessary information, access, and materials required by the Agency to execute the Services. This includes, but is not limited to, providing account credentials, brand guidelines, relevant images, and other content. The Client is responsible for the accuracy and legality of all content provided to the Agency.

4. Intellectual Property:

Any pre-existing intellectual property of the Client or Agency, including but not limited to logos, branding materials, and content, shall remain the sole property of its respective owner. The Client grants the Agency a non-exclusive, non-transferable license to use such intellectual property solely for the purposes of providing the Services.

5. Confidentiality:

Both parties agree to treat all information provided by the other party as confidential and shall not disclose it to any third party without prior written consent. This confidentiality obligation shall survive the termination of this Agreement.

6. Termination:

Either party may terminate this Agreement with prior written notice if the other party materially breaches any of the terms herein. Upon termination, the Client shall pay for all Services provided up to the date of termination.

7. Performance and Results:

While the Agency will make reasonable efforts to achieve the agreed-upon results, it does not guarantee any specific outcome from the Services. The effectiveness of social media campaigns and advertising efforts may vary based on numerous factors beyond the Agency's control.

8. Indemnification:

The Client agrees to indemnify and hold the Agency and its employees harmless from and against any claims, damages, liabilities, costs, and expenses arising from the Client's use of the Services, including but not limited to claims of infringement of intellectual property rights and violation of privacy laws.

9. Limitation of Liability:

In no event shall the Agency be liable to the Client for any indirect, special, incidental, punitive, or consequential damages arising out of or in connection with the provision of the Services, even if the Agency has been advised of the possibility of such damages.

10. Governing Law and Jurisdiction:

This Agreement shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].

11. Refund Policy

Refunds will be made to your DENOK wallet so you can use your refund to replace your order or a new order if in any case the service you paid for is not delivered.

You agree that once you complete a payment and your wallet has been credited, you will not file a dispute or a chargeback against us for any reason. However, if your payment is not added to your wallet, kindly contact the DENOK support team, we will resolve your issue within 24hours.

If you file a dispute or charge-back against us after a deposit has been completed or added to your wallet, we reserve the right to terminate all future orders, ban you from the website. We also reserve the right to take away any followers or likes we delivered to you or your clients Instagram/Facebook/Twitter or other social media account.

If your orders are placed rightly and for any reason you did not get the value for your service ( NOTE : Every order has a start count, sometimes start count can be delayed due to server issue but will definitely be delivered), kindly contact support if you think your order is taking too long ( Depends on the start count ), you will receive a refund credit to your Denok account if the order is non-deliverable.

Lost or Private account orders will not qualify for a refund, kindly make sure to confirm each and every order before placing it, go through our FAQSto learn more about how to place orders rightly.

Fraudulent activity such as using unauthorized or stolen credit cards will lead to termination of your account and you will be reported to the ANTI FRAUD SQUAD.

Please do not use more than one server at the same time for the same page : Every order has a start and end count, using two or more server at the same time will disrupt the start and end count, hence, you will not get the correct number of service paid for.

NOTE : No refill or Refund If link get broken or the profile is disabled/deleted/deactivated/banned or If username is changed.

By engaging the Agency's Services, the Client acknowledges that they have read, understood, and agreed to be bound by the terms and conditions set forth in this Agreement.